☎️ I-AI Ishova I-Call Center Playbook
U-Armen Kirakosian e-TTEC uthi igagasi elisha le-AI linikeza i-ejenti lonke idosi lekhasimende ngaphambi kokuthi “sawubona” wokuqala. Ngakho esikhundleni sokubhala amanothi afundeka kancane noma ukugwaza ngezinketho ezingapheli zemenyu, ama-reps angalalela ngempela. Ukwethuka okuncane, ukuxazulula izinkinga kakhulu - lokho kuyintengo yokuthengisa noma kunjalo.
Noma kunjalo, akukona ukushintshwa okuhlanzekile. Izikhathi ezidinga ukuzwelana - noma uhlobo lokubhuqa olusheshayo abantu abaluphonsayo - azihumushi ncamashi. Amabhothi awabubuli, awahleki, noma awaqedishi amehlo… okwamanje, noma kunjalo.
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📱 Ukunyenyeza kwe-“iPhone Air” - I-AI Ihlala Ithule
Amahemuhemu athi i-Apple isizontanta "i-iPhone Air" ye-featherweight. Uhlaka oluncane, umuzwa olula, mhlawumbe inani elikhuphukayo. Yini engekho ekwakhiweni? I-AI flash. Ngokungafani ne-Pixel ye-Google, i-Apple ayibonakali ilangazelela ukunamathisela i-“AI” kuwo wonke amalambu esiteji.
Ngakho-ke ingxoxo ibuyele ezintweni eziyisisekelo - amajika, ukuqeda, isisindo. Kuqabula ngendlela emangalisayo ngesikhathi lapho yonke into ithi "inamandla e-AI."
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💾 I-Big Bite ye-Broadcom - $10B ngama-Chips
Amasheya e-Broadcom avele cishe ngo-9% ngemuva kokuthi izwi lesivumelwano se-chip sebhiliyoni eliyishumi lingene ezintanjeni. Amahemuhemu athi i-OpenAI ingumthengi oyimfihlakalo. Uma kunjalo, i-Broadcom isanda kungena kwiligi ehluke ngokuphelele. I-AMD? Akuyona inhlanhla - isitoko sayo sishibilike ezindabeni.
Abangabazayo baveza ukuthi isitimela esisheshayo singaphuma emzileni ngokushesha nje. Noma kunjalo, kunzima ukwenqaba isivumelwano esibiza kakhulu kune-GDP yezwe elincane.
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💻 Windows 11 Ukuvuselelwa Kuthola Ingcosana ye-AI
Isibuyekezo seMicrosoft sikaSepthemba se Windows 11 akusona isixazululo esiphelele, njengokufafaza kwesinongo. Ama-Copilot+ PC manje athola indlela ethi “Chofoza Ukuze Uyenze”, izilungiselelo zinomsizi we-AI ozizwa njengomzala ka-Clippy onekhono, futhi I-File Explorer plus Widgets ibona ukukhanya kancane.
I-Caveat emptor: ezinye izici zivela eYurophu kuphela, ezinye zidinga ihadiwe entsha sha. Kubantu abaningi, inkambo encane kakhulu futhi ihlobisa kakhulu.
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🧩 Abantu basasazi
Imicu namuhla: I-AI ilungisa izingcingo zokusekela, i-Apple ngokuzithoba ishaya indiva i-hype, i-Broadcom iphethe isivumelwano se-monster chip, i-Microsoft idonsa i-AI buthule ku-Windows. Futhi nokho - kukho konke - ikhorasi ijwayelekile. Abantu basabalulekile.
Mhlawumbe indima engcono kakhulu ye-AI njengamanje yilokho ebihlale ibekwa njengalokhu: i-sidekick, hhayi inkanyezi.
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