Ungaba kanjani uMxhumanisi we-AI? [Ividiyo Nombuzo]

Impendulo emfushane: Yiba umeluleki we-AI ngokuqeda i-loop eyodwa ekhokhelwayo emsebenzini obukhoma, hhayi ngokuqoqa izihloko. Funda ama-LLM kahle, ukubuyisa, kanye nengozi yamamodeli, bese usebenzisa i-discovery, i-pilot, i-write-up, kanye ne-enablement. Uma kungekho ukufinyelela ezinhlelweni, idatha, noma abantu abenza umsebenzi, yenqaba i-brief.

Izinto ezibalulekile okufanele uzicabangele:

Qedela iluphu: Ukuthola okukhokhelwayo okuphelele, ukuhlola okuncane, ukubhala phansi, kanye nokuvumela.

Qamba isiphakamiso: Bhala ukuthi "Ngisiza u-X ukuthi enze u-Y ngaphandle kuka-Z" bese ukhokhelwa.

Ukuziphendulela: Qamba umnikazi, gcina irekhodi lezinqumo, bese usho ukuthi ubani osolwayo.

Ukucaca: Qala ngokuhlela indlela yokusebenza; i-demo ayiyona inkinga yokuxilonga.

Ukumelana nokusetshenziswa kabi: Ungalokothi uthembise ukunemba okungakalinganiswa noma ukuthi i-AI ekhiqizayo izolungisa idatha embi.

Umsebenzi ongeke uchazwe kahle (nokuthi kungani lokho kuyindlela yakho yokuqala)

Lona akuyona unjiniyela osheshayo one-laptop enhle. Ngisho ukuthi, ngezinye izikhathi kubukeka kanjalo isonto lonke. Bese kuba yingxoxo yokuthola ulwazi nomuntu ophethe ezezimali okhathele, ukuhlolwa kokulungela idatha okuveza amaspredishithi amathathu kanye nomthandazo, kanye nengxoxo yokuphathwa koshintsho mayelana nokuthi kungani i-demo yokubuyisa idatha ifa uma ixhumana nezimvume zokukhiqiza.

Uhlobo oluthola indawo yokuhlala luphakathi kwamakamelo amathathu agcwele abantu:

• Ubuholi bubuza ukuthi "yini isu lethu le-AI?" ngaphandle kokuvumelana nalokho ibhizinisi elikufunayo

• Abakhi abangakwazi ukuma ngesibonelo ngaphambi kwesidlo sasemini, bese benyamalala ezimpikiswaneni eziphathelene nobungozi bemodeli

• Abasebenzi okumele baphile nanoma yini oyishiyayo

Uyizicubu ezixhumanisayo. Yilokho okuncane. Uma ungaqhuba i-workshop, ubhale i-SOW eqinile, bese umisa iqembu elifaka i-LLM emsebenzini odinga ibhokisi lokuhlola, usuvele uqasheka kakhulu kunengxenye yomsindo.

Kukhona indlela engaphelele yokukucabanga, futhi ngizoyisebenzisa noma kunjalo: ungumplamba okufanele futhi uchaze amanzi ebhodini. Uma ungena emakamelweni ukhathele, ukutholakala kusafanele kube bukhali.

Okukhokhiswayo (isu, ukwakha, kanye nendawo ephakathi engathandeki)

Amaklayenti awakukhokhisi ukuze "wazi i-AI." Akhokha uma inkinga ibiza kakhulu, ipolitiki, noma ihlazisa ngokwanele ukuthi umuntu wangaphandle ushibhile kunomunye umuntu ongaphakathi.

Amabhakede amathathu, bese evuza omunye komunye:

• Isu. Ukuhlola ukusetshenziswa kwecala, "kufanele sivumelane," imidwebo yokuphatha, izingxoxo zemodeli ezinobungozi ezenza kube semthethweni. Ukwethenjwa okukhulu futhi kulula kakhulu ukukhohlisa uma ukhuluma kuphela ngezinhlaka. Ungenzi kanjalo.

• Yakha. Ama-prototype, ama-copilot, ukubuyisa, ukwakheka komsebenzi, ukuzenzekela kokukhanya. Lokhu kukufaka emnyango, futhi kukubambe uma uba yithimba lokuqalisa elingakhokhelwa.

• Ukuphathwa koshintsho kanye nokunika amandla. Izincwadi zokudlala, ukuqeqeshwa, "ukuthi lokhu kwenzeka kanjani." Ngokumangalisayo, ngokuvamile kuba yizinto ezibiza kakhulu futhi ezingabukisi kakhulu.

Ubunjiniyela obusheshayo buyavela, vele. Ungakusebenzisi ngokweqile. Izinongo, hhayi ukudla. Ukulungela idatha, ukumaka abathintekayo, kanye nenqubo yokuthola ehlanzekile kuzosindisa amaphrojekthi amaningi kunesixwayiso sesistimu esihlakaniphile.

Ukuphikisana okuncane engikuphila nakho: udinga ukushelela okwanele ukubiza ukungabi nangqondo, kanye nokuzibamba okwanele ukuze ungakhi ngaphambi kokuba ubuze ukuthi ubani ongumnikazi womphumela. Ngicabanga ukuthi yilo lonke ikhono, kusho kabi.

Izindlela ezinhlanu ezingadingi indaba yemvelaphi eyinganekwane

Akukho ladlelo elilodwa. Kunezindawo zokuhlala, futhi zihlafuna abantu ngendlela ehlukile. Khetha lelo ongasinda kulo.

Akukho kulokhu okungcono ngokuziphatha. Uzimele ubukeka enothando uze ubheke into engeyiyo. Ubonakala ephephile ngaphakathi kuze kube yilapho ungumthakathi oqokiwe kuyo yonke imibono ye-chatbot.

Ungaba kanjani uMxhumanisi we-AI? Qala ngenkinga ebukhoma, hhayi isihloko somsebenzi

Impendulo eqondile ethi Ungaba kanjani Umeluleki we-AI? cishe iyasebenza ngendlela ehlambalazayo. Yeka ukuqoqa ubuwena. Qala ukuqoqa izinkinga ongaziqeda.

1. Khuluma kahle ngokwanele ukuze ube yingozi ngendlela efanele. Ama-LLM, ukubuyisa, abashayeli bezindiza abangochwepheshe, ukuzenzekela okuyisisekelo, lapho imodeli ibeka khona ingozi. Awudingi ukuqeqesha noma yini kusukela ekuqaleni.

2. Hlala eceleni komsebenzi obukhoma. Imisebenzi yokuthengisa, ukwesekwa, ukuvala ezezimali, usesho lolwazi. Qaphela lapho umsebenzi unqwabelana khona.

3. Yenza iluphu eyodwa ephelele. I-Discovery, i-pilot encane, umbhalo walokho okwaphuka, amandla abantu okumele bayisebenzise.

4. Bhala igama kulesi sipho. "Ngisiza u-X ukuthi enze u-Y ngaphandle kuka-Z." Okubi kulungile. Akucaci kahle.

5. Khokhelwa, noma ngabe isheke lokuqala linzima. Umsebenzi "wephothifoliyo" ongakhokhelwa unendlela yokuhlala ungakhokhelwa.

Uma isizinda sakho siwubunjiniyela, igebe lakho livame ukuba ngabathintekayo kanye nolimi lwe-ROI. Uma uvela kumasu noma kuma-op, ukwazi ukuthi i-demo ikuphi. Noma ngabe iyiphi indlela: thola inkinga ebukhoma, uyiqede, uyichaze ngaphandle kokufaka i-padding.

Ngicishe ngabhala ukuthi "yakha uphawu lomuntu siqu" lapha. Ngeke ngikwenze lokho. Isipho esibi kanye nabantu abambalwa abazokwamukela ucingo lwakho badlula umshini wokuqukethwe ongalokothi ukhokhe. Umsebenzi unzima kakhulu kunenkulumo. Yileyo indlela.

Khetha indawo ngaphandle kokukhiya umnyango ngemuva kwakho

Noma kunjalo. Ama-Niches.

Iseluleko se-niche ngokuvamile sithi "khetha i-ICP eyodwa noma ubhubhe" noma "hlala ujwayelekile." Zombili ziyiqiniso futhi ziyacasula kancane. I-niche esebenza lapha ivame ukuba yindlela yokusebenza + umthengi, hhayi umndeni oyisibonelo. Sekela abaholi abacwila emathikithini. Amaqembu e-Ops aneziphambano ezixakile. Abantu abasengozini abadinga ukubusa okungeyona i-PDF enamakhasi angamashumi ayisishiyagalolunye akekho oyifundayo.

Uvunyelwe ukushintsha kamuva. Ekuqaleni, indawo yokusebenzela iyinto yokuhlunga, hhayi i-tattoo. Ungazidwebi ngokuthi "Ngenza ithuluzi engilifunde ngenyanga edlule kuphela." Amathuluzi ayashintshana. Ukwahlulela ngokulungela idatha, ukuphathwa koshintsho, nokuthi ngabe umshayeli wendiza unethuba... elihambayo.

Okunye futhi, okushiwo nge-hyphen engafanele ngoba yilokho amanothi ami abukeka ngakho: indawo yokungena ivula umnyango, hhayi ikheji. Uma ungachaza isonto lomthengi, ungochwepheshe ngokwanele.

Amaklayenti okuqala, ubufakazi, kanye nenkinga exakile yephothifoliyo yokuqala

Lena ingxenye okungekho muntu oyithanda. Udinga ubufakazi. Awunabo ubufakazi obufunwa ngabathengi. I-gig yokuqala ekhokhelwayo ivame ukuba ukuhlolwa komsebenzi okuxakile, hhayi imodeli ye-moonshot. Lokho kuvamile.

Okubalulekile njengobufakazi uma ungenazo izifundo ezikhazimulayo:

• Ukuxilongwa okubanzi: izinhlelo, ukulungela idatha, lapho i-LLM ingasiza khona uma kuqhathaniswa nalapho izoyikhohlisa khona inqubomgomo

• I-workshop ekhiqiza izimo zokusetshenziswa ezilinganisiwe nabanikazi, hhayi umdwebo odwetshwe ngobuhlakani

• Umshayeli omncane onenombolo yangaphambi/ngemuva ngesikhathi sokuqeda - gcina izinombolo zisendaweni futhi zingagqokwanga, hhayi inganekwane

• Ukunika amandla: incwadi yokudlala emfushane iqembu eliyisebenzisayo ngemva kokuhamba kwakho

Indlela osondela ngayo kulawo maklayenti okuqala: ozakwabo bangaphambili abakuthembayo kakade (indlela abantu abaningi abaqala ngayo, masingazenzisi); umsebenzi oseduze uma usuvele wenza imisebenzi; isikhathi esincane seqembu elidinga ubuchopho usuku olulodwa ngesonto.

Ungaqambi iphothifoliyo. Qamba indaba ecacile yenkinga, ukuthi yini oyizamile, ukuthi yini ehlulekile, nokuthi yini ongayenza ngokulandelayo. Abathengi abashiswe ngumhwamuko bangase bathole iphunga le-theatre. Bavame ukuhlonipha ukuthi "lokhu akusebenzanga ngoba i-retrieval corpus yayiyi-junk drawer."

Ukweqisa okuncane: amakhasimende akho amathathu okuqala akufundisa okungaphezu kwanoma iyiphi inkambo. Futhi, inkambo ekuphoqa ukuthi uthumele umshayeli wendiza ayilutho. Ngiyayibuyisela emuva kancane.

Amanani, izinto ezigciniwe, kanye nokuthi cha ngaphandle kokuzwakala kuyigugu

Amanani yilapho abantu abanekhono beba namahloni khona. Bayawanciphisa ngoba bazizwa bebasha. Bese becasuka ngomsebenzi. Bese kuba nzima ukuwufeza.

• Bika isinqumo, hhayi amahora, uma ungakwazi. Ukutholwa okuvula i-tangle enkulu akuyona "izinsuku ezimbalwa."

• Ama-retainer afaneleka kahle, ukuhlolwa kokuphatha, kanye nokubonisana nabantu abancane. Afaneleka kahle uma iklayenti lifuna i-sprint yokwakha engenamnikazi ohlangothini lwayo.

• Ama-SOW kufanele asho ukuthi "okwenziwe" kubukeka kanjani. Uma ungakwazi ukukubhala, awukwazi ukukunika inani. Ukuphela kwesikhathi.

• Yenqaba uma isicelo sithi "vele usenzele isu le-AI" elingenakho ukufinyelela ezinhlelweni, kudatha, noma kubantu abenza umsebenzi.

Amanani osuku acacile kodwa avimba ububanzi bomsebenzi ukuthi bungancibiliki. I-Hybrid ivamile: ukutholwa okukhokhelwayo, bese kuba yi-fixed pilot, bese kuba yi-retainer uma besakufuna eduze. Ngeke ngikuphonsele izinombolo mbumbulu. Noma ubani ocaphuna isilinganiso sosuku somhlaba wonke njengeqiniso uthengisa okuthile. Hlala eduze kwezindleko zomsebenzi wezeluleko ezifanayo emhlabeni wakho - abeluleki bomkhiqizo, ama-ops fractional leads.

Izimiso zokuziphatha, ingozi, kanye nezithembiso ezizokukhathaza

Lesi sigaba sikhona ngoba kufika i-hangover. Ungathembisi ukunemba ongeke ukukulinganise. Ungathembisi ukuthi iqembu lonke liyanyamalala "uma umshayeli wendiza esevele ekhona." Ungathembisi ukuthi i-AI ekhiqizayo izolungisa inkinga yekhwalithi yedatha, empeleni izokhula. Ungathembisi ubumfihlo ongazange ubusebenzise: lapho idatha iya khona, ukuthi ubani obhala imilayezo, ukuthi yini egciniwe.

Ingozi yemodeli akuyona isiqubulo osifafaza kusilayidi. "Le nto izobe ingalungile ngokuzethemba emsebenzini olawulwayo." Ukuphatha kuyingane engafanele: ukufinyelela, ukuhlola, ukubuyekezwa komuntu, izindlela zokuhlola. Uma uyigwema, omunye umuntu uthola igebe ekukhiqizeni.

Kukhona futhi isimilo esincane: ungamesabisi iklayenti ngohlelo olukhulu uma ukuhlelwa kabusha komsebenzi wesonto amabili kungakwenza. Ungathengisi kakhulu isitaki sokubuyisa esenziwe ngokwezifiso lapho izimvume zokusesha ezingcono bekuyinkinga yangempela.

Isifaniso esiphukile kancane: Ukubonisana nge-AI ngaphandle kokuziphatha kuyi-alamu yentuthu ethengisa nomentshisi. Kuhle kuze kube yilapho kungasasebenzi. Uzocelwa ukuthi "uyifake nje ekukhiqizweni" ngemuva kwedemo ejabulisayo. Thatha ingxoxo ehamba kancane mayelana nokuhlola nokuthi ubani obambe iqhaza lapho imodeli iqamba.

Uma i-demo ingeyona inkinga yokuxilonga

Amathuluzi ayakhanga. Akwenza ubukeke ngokushesha. Ababambiqhaza bashaya izandla. Bese kuba uMsombuluko.

I-demo iyaphendula ithi "ingabe lesi sigaba singakhiqiza umphumela obonakalayo?" Impendulo yokuxilonga ithi "ingabe le nhlangano kufanele iyisebenzise lapha, ngalolu lwazi, laba bantu, lesi sifiso sokubeka engcupheni." Ezemidlalo ezahlukene.

Qaphela izibikezelo: akekho ongakukhombisa inqubo yamanje kusukela ekuqaleni kuze kube sekupheleni; "isisekelo solwazi" siyixhaphozi eliqhutshwa ngokuhlanganyela elingenabanikazi; impumelelo iwukuthi "sesiqalise okuthile"; umshayeli wendiza osebenza naye uhleli emsebenzini ovele wehluleka ngezizathu ezingezona eze-AI.

Umsebenzi wakho, ngokuvamile, ukunciphisa ijubane legumbi. Hhayi ngoba uyigugu. Ngoba umshayeli omubi ufaka ubuthi emthonjeni. Sebenzisa ukuthola njengoba usho. Beka imephu yomsebenzi. Buza ukuthi ubani osolwayo uma engalungile. Bese ukhetha amathuluzi.

Ukwahlulela kungumkhiqizo. Inqwaba yingubo. Ngikusho lokho ngazi kahle ukuthi iprototype ecacile isavula iminyango, imemo ayisoze yavula. Sebenzisa idemo njengobufakazi ngaphakathi kokuxilongwa, hhayi njengokufaka esikhundleni. Ithola imali yayo; kuye ngegumbi, ukuhlolwa kokuthola okubukhoma kudlula idekhi elicwebezelisiwe. Funda igumbi. Bese uhlola noma kunjalo.

Imisebenzi, izinkontileka, ukulethwa: ingxenye yomsebenzi engathandeki

Uma uzimele noma usesimweni sesitudiyo, ibhizinisi lizozama ukudla izeluleko. Ibhokisi lokungenayo, ama-invoyisi, izinkontileka, "ungamane ushayele ucingo."

Ukusetha okuncane kwabantu abadala:

• Inkontileka elula: ububanzi, i-IP, ubumfihlo, ukuphathwa kwedatha, ukuqedwa

• I-SOW ngokuzibandakanya ngakunye, ngisho nakubantu obathandayo. Ikakhulukazi kubantu obathandayo.

• I-cadence yokulethwa: inothi lamasonto onke, irekhodi lezinqumo, izingozi. Komile. Igolide.

• Izinto zobuciko ezingekho kufolda yakho yokulandwa, kanye nemithetho yokufinyelela yezinhlelo ozithintayo

Ukulethwa yilapho idumela lihlangana khona. Vela usufundile amadokhumenti. Ungakhulumisani phakathi kwama-workshop. Uma umshayeli wendiza ephutha, sho kusenesikhathi ngezinketho, hhayi ukuxolisa sekwephuzile okugqokwe njengesibuyekezo sesimo.

Uma uhamba futhi kunguwe wedwa ongakwazi ukuqhuba le nto, awuzange ubonisane; waba yisithiyo esinzima kakhulu. Fundisa, bhala phansi, dlulisela.

Indlela ifika kuphi

Ngakho yebo, Ungaba kanjani Umeluleki we-AI? umbuzo onempendulo eyomile kancane. Funda inqwaba kahle ngokwanele ukuze unuke inganekwane. Hlala ngaphakathi komsebenzi obukhoma. Qedela iluphu. Khokhela isahlulelo. Yenqaba i-theatre.

Indlela akuyona inkambo, ibheji, noma isihloko sephrofayela esishintshiwe. Yizinkinga ezikhokhelwayo nezilinganiselwe lapho usize abantu ukuthi basebenzise kangcono isu le-AI, ukwenza ngokuzenzakalelayo, noma umshayeli wendiza osebenza naye owayengenalo ibhizinisi okwamanje. Bese kuba nenye futhi.

Akudingeki ube ngumuntu ohlakaniphe kakhulu emhlanganweni we-model-risk. Kudingeka ube ngumuntu osakwazi ukuchaza umsebenzi uma amaslayidi evaliwe. Lokho kuyinto engavamile kakhulu kunalokho okufanele kube yikho. Futhi kwanele ukuqala.

Isibonelo sangempela: Ukutholwa kokusekelwa kwamasonto amabili njengokuzibandakanya kokuqala okukhokhelwayo

Isimo

UMaya uneminyaka engu-34. Uchithe iminyaka eyisithupha esebenza kumthengisi womshuwalense wesifunda, umuntu osebenza naye amsola lapho icala le-Copilot liveza impendulo eqinisekile nengalungile mayelana nokubhalwa kwamagama enqubomgomo. Angaqhuba i-workshop, abhale i-short brief, futhi asho ukuthi umsebenzi udinga ibhokisi lokuhlola kunokuba kube yimodeli. Akakwazi ukuqeqesha noma yini kusukela ekuqaleni, futhi akenzi sengathi akunjalo.

NgoMashi uyahamba ayozama umsebenzi wokuzimela. Akukho injini engenayo. Kukhona uDan, owayesebenza naye, manje oyiNhloko Yokusekela Amakhasimende eNorthline, inkampani ye-B2B SaaS enamalungu ayi-180 eManchester. Ama-ejenti amane. Uhambo oluhlanganyelwe olungenamnikazi. Ubuholi besilingo se-chatbot buvele bucaphuna ezandleni zabo bonke. Ama-ejenti ayeke ukuyivula buthule. UDan ufuna usizo ngaphambi komhlangano olandelayo wokuqondisa, hhayi ukuvuselelwa kwesikhundla sakhe somsebenzi.

UMaya akathengisi "isu le-AI." Uthengisa ukutholwa okungaguquki kwamasonto amabili: hlela ukuthi ithikithi liphendulwa kanjani ngokusebenza, usho ukuthi i-AI ekhiqizayo ingasiza kuphi nokuthi ingenza kuphi isiphithiphithi, bese uncoma indiza eyodwa enomkhawuko enomnikazi oqanjwe igama. Uma okutholakele "kulungisa izimvume bese ubhala izihloko ezingekho," yilokho okulethwayo. UDan ukhokhela isinqumo, hhayi iprototype angazange ayihlole.

Lokho okudingwa umeluleki

• Isitatimende somsebenzi esinekhasi elilodwa esibiza ngokuthi "sekuqediwe": imephu yomsebenzi, uhlu olunemininingwane yokusetshenziswa kwabanikazi, umzamo noma ukungakwenzi lokho komshayeli wendiza, kanye nombhalo wamakhasi amabili walokho okungaphuka

• Ukufinyelela kumathikithi angu-12 avaliwe muva nje ohlobo oluthi "ngingenza kanjani / yini inqubomgomo", anamagama amakhasimende asusiwe

• Ukufinyelela kokufunda kuphela esikhungweni sosizo, idrayivu eyabiwe, kanye nelogi yokubhala ye-chatbot elahliwe

• Imizuzu engama-45 ngayinye inezithunywa ezimbili, umholi weqembu, kanye nanoma ubani ongumnikazi wesisekelo solwazi (kungase kungabi muntu; lokho kuyisinqumo)

• UDan njengomuntu othatha izinqumo, enesikhala esontweni lesibili sokwamukela noma ukwenqaba isincomo

• Umthetho wedatha obhaliwe: akukho datha yomuntu siqu yamakhasimende kumathuluzi abathengi, akukho mibhalo yokukhiqiza, isibuyekezo sabantu kunoma yini ebhekene namakhasimende

• I-log elula yezinqumo. Yomile. Ilungile ngesikhathi othile ebuza ukuthi "kungani singayivulanga nje i-bot?"

Isibonelo semiyalelo

UMaya ubeka lokhu esitatimendeni somsebenzi, ngolimi olujwayelekile, hhayi ebhokisini lesaziso:

Ungicela ukuthi ngihlole indlela yempendulo yokusekelwa kwamakhasimende eNorthline, hhayi ukufaka i-chatbot. Ezinsukwini eziyishumi zokusebenza ngizo (1) ngifihle inqubo yamanje, (2) ngithi yiziphi izinyathelo ezihamba kancane ngenxa yezindatshana ezingekho, izimvume, noma ukudluliselwa, (3) ngithole amaphuzu lapho umshayeli wesibili wokubuyisa angabhala khona impendulo uma kuqhathaniswa nalapho imodeli yolimi iyithuluzi elingalungile, futhi (4) ngincome umshayeli wendiza oyedwa nomnikazi, umthetho wokuma, kanye nesethi yokuhlola yamathikithi ayi-12. Ngeke ngibeke lutho phambi kwamakhasimende. Ngeke ngithembise ukonga inani lamakhasimende. Uma isilingo se-chatbot singesimo esingalungile, ngizokusho lokho ngobufakazi obuvela kumathikithi, hhayi ngohlaka.

Uma iNorthline kamuva ifuna isivivinyo sokubuyisa, imiyalelo eya kuthuluzi nayo incane ngokulinganayo:

Bhala impendulo yaleli thikithi usebenzisa izihloko zesikhungo sosizo ezixhunyiwe kuphela. Caphuna isihloko sesihloko. Uma impendulo ingekho kulezo zihloko, yithi "hhayi ku-corpus" bese uyeka. Ungaqambi amawindi okubuyisela imali, okuhlukile kwesifunda, noma izibalo ze-SLA.

Leso sigaba sesibili siyamnandi. Isitatimende somsebenzi yisidlo.

Uhlaka oluhle lubukeka kanje: "Akukho ku-corpus. Iwindi lokubuyiselwa kwemali alishiwongo ezihlokweni ezingu-40. Yenyukela encwadini yokudlala yokukhokha." Uhlaka olubi lubukeka kanje: "Uyafaneleka ukuthola imbuyiselo yezinsuku ezingu-14 njengokujwayelekile. Ngiqhubekile futhi ngayivuma." Umehluko ungowobungozi bonke.

Indlela yokuyihlola

Ngaphambi kokuba athi sekuqediwe ukutholwa, uMaya wenza isivivinyo esincane nesibi nama-ejenti amabili egumbini.

• Amathikithi ayishumi nambili avaliwe, uhlobo olufanayo, afakwe isikhathi newashi lokumisa ifoni kusukela kuthekithi elivuliwe kuya kokuthi "Nginesiqephu engizosithumela"

• Ngethikithi ngalinye: ingabe i-chatbot elahliwe ikhiphe impendulo ewusizo, eqinisekile engalungile, noma akukho lutho i-ejenti engayithumela?

• Ngemva kwanoma yikuphi ukuhlolwa kokuthola: ingabe uhlaka lucaphuna isihloko sangempela, futhi ingabe leso sihloko sisho lokho?

• Amacala e-Edge awatshala ngamabomu: okuhlukile kwesifunda okuhlala ekhanda lomuntu, isicelo sokubuyiselwa imali, ithikithi eliyimpikiswano yokukhokha ngempela, umbuzo osihloko sawo siphelelwe yisikhathi ngeminyaka emibili

• Ukwamukelwa kwesivumelwano ngokwaso: UDan angakhomba isinyathelo esilandelayo esinconywayo, umnikazi, kanye nomusho angawusho kubaholi ngaphandle kokuthengisa ngokweqile

Uma engakwazi ukulinganisa isikhathi esiyisisekelo, akakwazi ukukhuluma ngesikhathi esizosindiswa kamuva. Uma kungekho muntu ongumnikazi we-corpus, umshayeli wendiza akayena "owakha umshayeli wendiza osizayo." Kungukuthi "qamba umnikazi noma uyeke."

Umphumela

Umphumela obonisayo, ovela ekusethweni kokuhlolwa okwenziwe, hhayi isibalo saseNorthline esishicilelwe.

Okucatshangwayo: amathikithi angu-12 esitayela senqubomgomo; ama-ejenti amabili; isikhathi esenziwe ngewashi lokumisa ngesikhathi sokufihla, okuhlanganisa nokuzingela ngedrayivu ehlanganyelwe; isivivinyo sokubuyisa sisebenzise izihloko ezingu-40 ezihlanziwe zesikhungo sosizo kuphela; yonke i-draft kwakudingeka idlule uhlu lokuhlola olunamaphuzu amathathu (inqubomgomo efanele, umthombo ocashuniwe, akukho sigaba esengeziwe esisungulwe) ngaphambi kokuba sibalwe njengesamukelekayo.

Isisekelo, isonto lokuqala: isikhathi esimaphakathi sesiqephu esisebenzisekayo kwakuyimizuzu eyi-14. Amathikithi ayisikhombisa kwangu-12 ayedinga i-Slack ping kumuntu osebenza naye. Isilingo se-chatbot esikhona sikhiqize izimpendulo ezingu-0 kwangu-12 i-ejenti eyayizimisele ukuzithumela. Ezimbili zalezo zimpendulo ze-chatbot zasungula iwindi lokubuyiselwa kwemali lezinsuku eziyi-14 elingekho kunoma yisiphi isihloko.

Ngemva kweseshini yokunika amandla yemizuzu engama-90 kanye nokuhlolwa kokuthola i-corpus yama-athikili angu-40: isikhathi esimaphakathi ne-draft yokuqala kwakuyimizuzu eyi-6. Ukuhlola i-athikili ekhonjiwe kwenezele imizuzu emi-3, ngakho-ke isikhathi esiphelele sasiyimizuzu eyi-9 ngethikithi ngalinye kulesi sampula. Lokho kusho ukuthi imizuzu emi-5 ingaphansi kwengu-14, noma imizuzu engama-60 kuwo wonke amathikithi ayi-12. Ama-draft ayisishiyagalombili kwangu-12 ahlangabezane nohlu lokuhlola ekubuyekezweni kokuqala. Amathathu ayeqondile "awekho ku-corpus" (izihloko ezingekho). Eyodwa yazama ukwakha okuhlukile kwesifunda; i-ejenti yakuthola ngoba umyalelo wathi vula umthombo.

Lezi zibalo ziyisibonelo sokulinganisa esisekelwe esivivinyweni esishiwo, isampula encane, kanye namathikithi abe lula kunezingxabano zokukhokha. Akusona isizathu sokunciphisa inani labantu abasebenzisa i-akhawunti, futhi akusona ubufakazi bokuthi "i-AI isindise u-36% wesikhathi sokuphatha" ekukhiqizeni. Isikhathi sokubuyekeza sifakiwe. I-chatbot ababenayo kakade ibukeka imbi kakhulu ngekhwalithi, hhayi ngesivinini kuphela.

Umphumela womsebenzi yiwona obalulekile lapha. UMaya wahamba nombhalo okhokhelwayo, imephu yomsebenzi, cha ku-chatbot yokuqala, yebo elinganiselwe ekuzameni ukubuyisa idatha nomnikazi, kanye neklayenti elizophendula ucingo lwakhe. Lokho kuwukuzulazula okuphelele. Futhi kuyindaba angayixoxa ngaphandle kokufaka i-padding.

Yini engase ihambe kabi

• Ubuholi busafuna i-chatbot yokuqala ngoba i-demo yayinhle. Ukuxilongwa okuthi "hhayi okwamanje" kungalahleka ngesilayidi.

• Lezi zihloko ezingu-40 ziyaphela emavikini ayisithupha uma kungekho muntu oziphethe. Ukuthola kabusha bese kuqagela ngemikhuba emihle.

• UMaya ubhala isitatimende somsebenzi esingacacile ("lungiselela ukwesekwa kwe-AI") bese eba yithimba lokuqalisa elingakhokhelwa.

• Inqubomgomo yokubuyiselwa kwemali engalungile ngokuqiniseka ifinyelela kumakhasimende ngoba isibuyekezo somuntu sasiwukuthi "sizokwengeza lokho kamuva."

• Umbhalo wethikithi onemininingwane yomuntu siqu yamakhasimende unamathiselwa ethuluzini lomthengi. Isithembiso sobumfihlo sasikhulunywa ngomlomo.

• UDan ushintsha imisebenzi ngenyanga yesibili. Akukho mnikazi, akukho mqaphi, akekho ongasho ukuthi umshayeli wendiza uyashelela.

• Ubika ukonga kwemizuzu emi-5 njenge-KPI yenkampani. Ababambiqhaza bayakhumbula inombolo bese bekhohlwa usayizi wesampula.

Ukudla okuwusizo

Indlela iwukuhamba komsebenzi okubukhoma okukodwa, umngcele okhokhelwayo, isivivinyo ongasiphinda, kanye nokwethembeka ukusho ukuthi imodeli yolimi iyithuluzi elingalungile uma amathikithi esho kanjalo. Ukwahlulela yilokho okuthengisayo. I-loop yokuqala ephelele yindlela oba ngayo umuntu ofanele ukuqashwa.

Imibuzo Evame Ukubuzwa

Wenzani umeluleki we-AI?

Umsebenzi uwukuhumusha. Uthola inkinga ekamelweni elingabazayo bese uhamba nomshayeli wendiza ongahlazi muntu. Lokho kungasho isu, ukwakha, ukunika amandla, noma ukuphatha, kanye nokwazi ukuthi i-LLM iyithuluzi elingalungile. Uhlala phakathi kobuholi, abakhi abasebenzisa ama-prototype ngokushesha, kanye nabaqhubi abaphila ngalokho okushiyayo. Sebenzisa i-workshop. Bhala i-SOW eqinile. Yeka ukufaka i-LLM emsebenzini odinga ibhokisi lokuhlola.

Ungaba kanjani uMxhumanisi we-AI?

Yeka ukuqoqa ubuwena. Qala ukuqoqa izinkinga ongaziqeda. Funda kabanzi ngama-LLM, ukubuyisa, ama-copilot, ukuzenzakalela okuyisisekelo, kanye nengozi yamamodeli ongayibiza ngokuthi ingenangqondo - ngaphandle kokuqeqesha amamodeli kusukela ekuqaleni. Hlala eduze komsebenzi obukhoma. Sebenzisa iluphu eyodwa ephelele (ukuthola, isilingo esincane, ukubhala ngalokho okuphukile, amandla), qamba lesi sipho ngokuthi "Ngisiza u-X ukwenza u-Y ngaphandle kuka-Z," bese ukhokhelwa. Isipho esicacile kanye nabantu abambalwa abazokwamukela ucingo lwakho banqoba umshini wokuqukethwe ongalokothi ukhokhe.

Ingabe ngidinga ukuqeqesha amamodeli noma ubunjiniyela be-prompt kuqala?

Cha. Awudingi ukuqeqesha amamodeli kusukela ekuqaleni, futhi ubunjiniyela obusheshayo buyisinongo, hhayi ukudla. Ukulungela idatha, ukumaka abathintekayo, kanye nenqubo yokuthola ehlanzekile kusindisa amaphrojekthi amaningi kunesikhuthazo sesistimu esihlakaniphile. Onjiniyela bavame ukudinga ulimi lwabathintekayo kanye ne-ROI. Isu kanye nezinhlelo abantu badinga ukwazi ukuthi idemo iyisikhathi semidlalo yaseshashalazini. Noma ngabe yikuphi, boleka inkinga ebukhoma, uyiqede, bese uyichaza ngaphandle kokufaka i-padding.

Yimuphi umsebenzi okufanele ngiwukhethe: ozimele, osebenza ngaphakathi endlini, osebenza estudiyo, noma osebenza ejensi?

Akukho sigaba esisodwa. Abazimele abazimele bagcina umkhawulo ekutholeni nasekuhlolweni, kodwa idili/indlala yiphethini. Izitudiyo zezitolo zithengisa iqembu. Abaholi be-AI abangaphakathi bathola umholo, ukufinyelela, kanye nezombusazwe. Amaphakheji ezeluleko akhiqizweyo ahlanganisa ama-workshops kanye nokuhlolwa kwamabhuku. Izinkontileka ze-ejensi zithola intuthuko, futhi zingaba yizandla ezimbili uma i-SOW ithambile. Ukuzimela kubukeka kunothando uze ubheke ukutholwa ngendlela engafanele. Ungaphakathi kubukeka kuphephile uze ube ngumthakathi oqokiwe kuyo yonke imibono ye-chatbot.

Ngingayikhetha kanjani indawo yokusebenzela njengomeluleki we-AI?

Indawo yokusebenza lapha ivame ukuba yindlela yokusebenza kanye nomthengi, hhayi umndeni oyisibonelo. Cabanga ngokusekela abaholi abacwila kumathikithi, amaqembu e-ops aneziphambano ezixakile, noma abantu abasengozini abadinga ukubusa okungeyona i-PDF enamakhasi angamashumi ayisishiyagalolunye engafundwa muntu. Ekuqaleni, indawo yokusebenza iyisihlungi, hhayi i-tattoo. Ungazidwebi ngethuluzi olifundile ngenyanga edlule. Amathuluzi ayajikeleza, ngenkathi ehlulela ngokulungela idatha, ukuphathwa koshintsho, nokuthi ngabe umshayeli wendiza unethuba lokuhamba. Uma ungachaza isonto lomthengi, ungochwepheshe ngokwanele.

Ungaba kanjani uMxhumanisi we-AI ngaphandle kwezifundo zamacala noma iphothifoliyo ekhazimulayo?

I-gig yokuqala ekhokhelwayo ivame ukuba ukuhlolwa komsebenzi okuxakile, hhayi imodeli ye-moonshot. Ubufakazi bungaba ukuxilonga okubanzi, i-workshop ekhiqiza amacala okusetshenziswa abekwe ngabanikazi, i-pilot encane enesikhathi sokuqedela ngaphambi/ngemuva, noma incwadi yokudlala iqembu eliyisebenzisayo ngemuva kokuhamba kwakho. Iningi labantu liqala ngozakwabo bangaphambili, umsebenzi we-ops oseduze, noma isikhathi esincane ngosuku olulodwa ngesonto. Ungaqambi iphothifoliyo. Dala indaba ecacile yenkinga, ukuthi yini oyizamile, ukuthi yini ehlulekile, nokuthi yini ongayenza ngokulandelayo.

Kufanele ngiwulinganise kanjani umsebenzi wokubonisana nge-AI kanye ne-retainers?

Bika isinqumo, hhayi amahora, uma ungakwazi. Ukutholwa okuvula i-tangle enkulu akusikho izinsuku ezimbalwa. Ama-retainers afanelana kahle nokunikezwa amandla, ukuhlolwa kokubusa, kanye nokubonisana okuyingxenye, futhi afanelani kahle nokugijima kokwakha okungenamnikazi ohlangothini lwabo. Ama-SOW kufanele asho ukuthi "okwenziwe" kubukeka kanjani, ngoba uma ungakwazi ukukubhala, awukwazi ukukubeka inani. I-Hybrid ivamile: ukutholwa okukhokhelwayo, bese kuba umshayeli ohleliwe, bese kuba umgcini. Hlala eduze kwalokho okubiza umsebenzi ofanayo wokweluleka emhlabeni wakho kunokuphishekela izinga losuku elijwayelekile.

Yini okungafanele ngiyithembise iklayenti mayelana ne-AI ekhiqizayo?

Ungathembisi ukunemba ongeke ukukulinganise, ithimba elinyamalala uma umshayeli wesibili esevele ekhona, noma ukuthi i-AI ekhiqizayo izolungisa inkinga yekhwalithi yedatha ezoyikhulisa. Ungathembisi ubumfihlo ongazange ubusebenzise: lapho idatha iya khona, ukuthi ubani obhala imilayezo, nokuthi yini egciniwe. Ingozi yemodeli iyimodeli ephutha ngokuzethemba emsebenzini olawulwayo. Yeqa ukubusa bese omunye umuntu ethola igebe ekukhiqizeni. Ungamesabisi iklayenti ngohlelo olukhulu lapho ukuhlelwa kabusha komsebenzi wesonto amabili kungakwenza.

Kunini lapho i-demo ingeyona inkinga yokuxilonga?

Idemo iphendula ukuthi ingabe i-stack ingakhiqiza umphumela ofanele. Ukuxilongwa kuphendula ukuthi ngabe le nhlangano kufanele iyisebenzise lapha, ngale datha, laba bantu, kanye nalesi sifiso sobungozi. Qaphela imibiko: akekho ongabonisa inqubo kusukela ekuqaleni kuya ekugcineni, isisekelo solwazi asinabanikazi, noma umshayeli wendiza osebenza naye uhleli emsebenzini ovele wehluleka. Yehlisa ijubane legumbi, hlela umzila womsebenzi, bese ubuza ukuthi ubani osolwayo uma engalungile, bese ukhetha amathuluzi. Ukwahlulela kungumkhiqizo. I-stack yingubo.

Yiziphi izinkontileka kanye nemikhuba yokulethwa okudingekayo abeluleki be-AI abazimele?

Uma uzimele noma usesimweni sesitudiyo, ibhizinisi lizozama ukudla ukubonisana. Ukusetha okuncane: inkontileka elula ehlanganisa ububanzi, i-IP, ubumfihlo, ukuphathwa kwedatha, kanye nokuqeda; i-SOW ngokubandakanyeka ngakunye; inothi lamasonto onke, ilogi yezinqumo, kanye nezingozi; kanye nezinto zobuciko ezingabambekile kufolda yakho yokulandwa. Veza usufundile amadokhumenti. Ungakhulumisani phakathi kwama-workshop. Uma umshayeli wendiza ephutha, sho kusenesikhathi ngezinketho. Uma uhamba futhi kunguwe wedwa ongaqhuba into, uba yisithiyo ngesivinini sosuku. Fundisa, bhala phansi, dlulisela.

Izinkomba

1. I-NIST - nvlpubs.nist.gov

2. I-NIST - airc.nist.gov

3. I-ICO - ico.org.uk

4. I-NCSC - www.ncsc.gov.uk

5. I-Microsoft Learn - learn.microsoft.com

6. I-OpenAI - developers.openai.com

7. I-OpenAI - Ubunjiniyela obusheshayo - developers.openai.com

Thola i-AI Yakamuva Esitolo Esisemthethweni Somsizi we-AI

Mayelana NATHI